Terms & Conditions: Wholesale Purchasing

S A F E   &   R E L I A B L E

D E L I V E R Y

Typical shipping window for  wholesale orders is

7-10 business days. From time to time we experience delays in raw materials that can cause our shipping window to be longer.  When this occurs, we actively work to return to our regular window as quickly as possible and communicate unusual delays to our customers. We ship with UPS and USPS for most orders according to customer preference and cost.

 

We proudly manufacture at our facility in Lexington, Kentucky.

O R D E R   M I N I M U M S

&   S H I P P I N G   C O S T S

A $250 minimum is required for first-time orders and $100 on subsequent orders. Shipping typically costs 9-12% of the order total depending on your location. Shipping and handling costs are calculated based on order size.

P A Y M E N T
T E R M S

First-time orders must be prepaid with a credit card. hydra accepts all major credit cards. Net terms are available to established accounts on approval, typically only after one full year of business.

 

Contact us to discuss your business.

R E T U R N S   &

C R E D I T

All sales are final. Should you receive product that has been damaged in shipping, we will be happy to issue a credit or replacement. Please contact our customer service staff within seven (7) business days with any problems. Be sure to inspect all incoming shipments and do not accept any shipments with visible exterior damage. 

Q U E S T I O N S ?